Returns & Exchanges

We want you to love your merino wool garments, which is why we offer a 30-day window for returns and exchanges on all unworn, unwashed items with original tags attached. Our goal is to ensure you find the perfect fit and style for your long-term wardrobe.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email.

3

Package Your Items

Place your items in the original packaging or a secure mailer, ensuring all original tags are intact, and affix the shipping label to the outside.

4

Drop Off and Track

Drop your package off at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt at our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing